Delivery & Shipping Policy
This policy explains how physical Homi NFC pet tag orders are prepared and delivered.
Order preparation
Orders are prepared after confirmation and, where applicable, successful payment. Preparation may include configuring or producing the selected Homi tag before it enters fulfillment.
Delivery availability
Delivery availability depends on the customer's destination and the delivery options available for that location. If we cannot serve an address, we will contact the customer using the details provided with the order.
Estimated delivery
Estimated delivery timing varies by location, order preparation, courier capacity, and local conditions. Any estimate shown during checkout or communicated for an order is an estimate rather than a guaranteed delivery date.
Shipping fees
Shipping fees are displayed during checkout where applicable. The fee shown for the selected delivery destination is included in the order total before the customer confirms the order.
Accurate delivery details
Customers are responsible for entering the correct recipient name, phone number, and complete delivery address. Homi may contact the customer to confirm or clarify delivery details. Incorrect or incomplete information may delay or prevent delivery and may result in additional delivery costs where applicable.
Delays and delivery attempts
Delays outside Homi's reasonable control can occur, including courier, traffic, weather, access, or destination-related disruption. The customer should remain reachable using the order phone number to support delivery attempts.
Delivery problems
If an order is delayed, arrives damaged, or appears to be missing or incorrect, contact Homi promptly with the order details so we can review the issue with the customer and courier.