Privacy Policy

Information we collect

We may collect account information such as your name, email address, phone number, login credentials, and communication preferences. We may also collect pet profile information you provide, including a pet's name, photo, description, health or care notes, and finder instructions.

Public pet profiles

A Homi tag opens a public pet profile. You control which supported pet details and owner-provided contact methods appear to a finder. Information you choose to publish can be viewed by anyone who accesses that profile, so do not publish information you do not want to share publicly.

Orders, shipping, and delivery

When you place an order, we may collect the recipient's name, phone number, delivery address, order details, and information needed to prepare and deliver the product. We use this information to confirm, fulfill, support, and keep records of your order.

Payment processing

Card and payment information may be processed securely by third-party payment providers such as Paymob. Homi does not claim to store your full card number or CVV. We may receive payment status, transaction references, and limited payment-related information needed to confirm and support an order.

NFC tags, scans, and notifications

When a compatible phone reads a Homi NFC tag, it opens the linked public profile. We may process scan-related technical information and, where enabled, use it to notify the owner. A finder's precise location is requested only through an explicit sharing action; the finder can decline.

Cookies and session technologies

We use cookies, local storage, and similar technologies where needed to keep you signed in, remember language or display preferences, maintain shopping-cart state, protect the service, and provide core website functions.

How we use information

• Provide and secure accounts, pet profiles, NFC features, and notifications.
• Process orders, payments, delivery, support requests, refunds, and cancellations.
• Operate, troubleshoot, and improve Homi and prevent misuse.
• Send transactional or service communications related to your account, tag, or order.

Service providers

We may share information with service providers that help us operate Homi, such as payment processors, hosting and storage providers, email or notification services, and delivery couriers. They receive information only as needed for the relevant service. We may also disclose information when required to protect users, enforce our terms, or respond to a valid legal request.

Security and retention

We use reasonable technical and organizational safeguards appropriate to the information we handle. No online service can promise absolute security. We retain information for as long as needed to provide the service, maintain legitimate business and order records, resolve disputes, protect the platform, and meet applicable obligations, then delete or anonymize it when reasonably possible.

Your choices and rights

You can update supported account, contact, pet, and public-profile settings through Homi. You may ask us to access, correct, or delete information associated with you, subject to information we reasonably need to retain for security, transaction records, disputes, or applicable obligations. You can also choose whether supported contact details are public and whether to enable available notifications.

Contact us about privacy

For a privacy question or request, contact Homi using the details below.