Refund & Cancellation Policy
We review cancellation, product, and delivery issues fairly based on the order's production and fulfillment status.
Cancelling an order
Contact Homi as soon as possible if you want to cancel. We will try to cancel an order before production or fulfillment begins where possible. A cancellation is not confirmed until Homi confirms it.
Orders already in production or fulfillment
An order that has entered production, configuration, packing, or courier fulfillment may no longer be cancellable. Contact us and we will review the current order status and the options reasonably available.
Customized or personalized products
Where a product is made, configured, engraved, or otherwise personalized for a customer, cancellation or return may not be possible after customization begins unless the item is damaged, defective, or different from the confirmed order.
Incorrect products
If you receive a product that is different from your confirmed order, contact Homi with your order details and clear photos where helpful. After review, we may arrange a correction, replacement, or refund as appropriate.
Damaged or defective products
If a product arrives damaged or appears defective, contact Homi promptly and keep the product and packaging while we review the issue. We may request photos or other reasonable information and, after review, offer a replacement, repair, or refund as appropriate.
Refund handling
Approved refunds are returned through an available method appropriate to the original payment. Payment-provider and banking processing times may apply after Homi initiates a refund. Homi does not control the time a bank or payment provider takes to post funds.
Shipping fees
Whether shipping fees are refundable depends on the reason for the return or cancellation and whether delivery services have already been used. If the issue resulted from an incorrect, damaged, or defective item supplied by Homi, we will review reasonable delivery costs as part of the resolution.
How to request help
Email or call Homi with your name, order number if available, a description of the issue, and any helpful photos. We will review the order and explain the available next step.